Client Resources
We recognize that calling 911 isn’t always the safest choice for everyone. Here are some alternatives to consider before reaching out to the police.
These resources are not intended to cover all situations, only to provide the services described. If you are in danger of immediate harm and feel safe doing so, call 911.
Bridge is Boston’s foremost agency providing life-changing services for homeless, runaway and at-risk youth. Serving youth ages 14-24.
bridge@bridgeotw.org | (617) 423-9575 | 47 West Street, Boston MA
9 AM – 5 PM, Monday – Friday
Text the word “safe” and your current location (address, city, state) to 4HELP (44357) to connect with a Safe Place counselor (youth under 18, 24/7)
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Mass 211 connects Massachusetts residents with free, confidential referrals to local resources, including housing assistance, food programs, mental health services, utility assistance, healthcare, and other community supports.
(Local)
The Network/La Red is a survivor-led organization that provides support, advocacy, and resources for LGBTQ+ individuals experiencing domestic violence, sexual violence, or partner abuse. It offers confidential crisis intervention, safety planning, and emotional support through its hotline, as well as ongoing services like support groups and advocacy to help survivors navigate their options and regain control over their lives. They also offer information and support to friends, family, or co-workers on the issue of domestic violence in LGBQ/T communities.
Toll Free Hotline: 1 (800) 832-1901 | (617) 423-7233
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The GLBT Hotline is a confidential service offering peer support, information, and local resources for LGBTQ individuals. Available to people of all ages, it provides a safe and welcoming environment where callers can discuss their concerns, seek advice, and find support from trained volunteers who understand LGBTQ issues.
(888) 843-4564
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TREVOR Crisis Hotline 
The TREVOR Crisis Hotline is a confidential service that provides crisis intervention and suicide prevention support for LGBTQ youth. Available 24/7, it offers a safe and non-judgmental space for young people to talk to trained counselors who understand their unique challenges and needs.
Text ‘START’ to 678-678 | Call us at 1-866-488-7386 | Start a chat
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Fenway Health provides inclusive, affirming healthcare for LGBTQIA+ individuals, people living with HIV/AIDS, and the broader community. Their services include primary care, behavioral health, transgender health, reproductive health, dentistry, optometry, and a range of specialty services.
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Trans Lifeline provides confidential peer support, resources, and community connection for transgender, nonbinary, and questioning individuals.
USA (877) 565-8860
National Suicide Prevention Lifeline
The National Suicide Prevention Lifeline provides free, confidential support to individuals in crisis or emotional distress. Available 24/7, the Lifeline offers crisis intervention and connects callers to local resources for ongoing help. Trained counselors are ready to listen and provide support to help individuals find hope and a path forward.
Call 988
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Mobile Crisis Intervention
Massachusetts Mobile Crisis Intervention (MCI) provides immediate, on-site mental health crisis assessment, intervention, and stabilization services for individuals of all ages. Available 24/7, MCI teams respond to crises in homes, schools, and community settings, offering short-term support to help individuals stabilize and connect with ongoing care.
Call toll-free 1-877-382-1609 any time day or night and enter your zip code. Once you enter your zip code you will get the phone number of the closest MCI team that serves your area.
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Massachusetts Behavioral Health Help Line
The Massachusetts Behavioral Health Help Line (BHHL) is available 24/7 to connect you to mental health care. Call, text, or chat and a licensed professional will answer immediately, assess your situation, and connect you directly to the help you need - all for free.
Call, text, or chat: 833-773-2445
Boston Area Rape Crisis Center
The Boston Area Rape Crisis Center (BARCC) offers free and confidential services to survivors of sexual violence. Available 24/7, BARCC provides crisis counseling, medical advocacy, legal support, and resources to help individuals heal and navigate their options.
Toll free 24hr crisis hotline: 1 (800) 841-8371
Online chat 9:00 a.m. - 11:00 p.m.
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Our Deaf Survivors Center provides specialized support and advocacy for deaf and hard-of-hearing individuals experiencing domestic violence, sexual assault, or other forms of abuse. Offering confidential services in American Sign Language (ASL), the center ensures accessible crisis intervention, safety planning, and resources to help survivors find safety and support.
National Deaf Hotline: 1 (855) 812-1001
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Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Provides emergency shelter and other services. Trans inclusive.
(617) 318.0296 (Advocates line), answered 7:30 a.m – 7:30 p.m., Mon-Fri.
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24/7 Statewide Crisis Hotline hosted through Casa Myrna, Boston’s largest provider of shelter and supportive services to survivors of domestic violence, providing safety, resources, advocacy and information since 1977. All resources are free.
1 (877) 785-2020
TTY: 1 (877) 521-2601
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Provides personalized, culturally-sensitive, trauma-informed support to South Asian survivors of domestic violence and their families.
1 (866) 472-4354 (Bilingual helpline)
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A survivor-led, social justice organization that works to end partner abuse in lesbian, gay, bisexual, transgender, SM, polyamorous, and queer communities. The Network/La Red’s 24-hour hotline provides confidential emotional support, information, referrals, safety planning, and crisis intervention for lesbian, gay, bisexual, queer and/or transgender (LGBQ/T) folks, as well as folks in SM/kink and polyamorous communities who are being abused or have been abused by a partner. We also offer information and support to friends, family, or co-workers on the issue of domestic violence in LGBQ/T communities.
(617) 423-7233
Toll Free: 1 (800) 832-1901
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National Domestic Violence Hotline
The National Domestic Violence Hotline provides confidential support and resources for individuals experiencing domestic violence. Available 24/7, it offers crisis intervention, safety planning, and referrals to local services. Trained advocates are ready to listen and help callers navigate their options to find safety and support.
+1 (800) 799-7233
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Step 3
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